Which statement best describes a feature of the HUB model?

• A. Centralizing services under a single agency
• B. Interagency collaboration and directing services to the most appropriate human services organization
• C. Reducing community involvement
• D. Limiting agencies to stay autonomous

Answer: (B)

The main idea tested is coordinated, cross-agency collaboration to connect people with the right services. In a HUB model, a central hub acts as a gateway that works with multiple human services agencies to assess needs and direct individuals to the most appropriate organization or program. This approach emphasizes teamwork across agencies, reducing duplication and gaps in service, and ensuring clients don’t bounce from one place to another. Centralizing everything under a single agency would limit collaboration and the ability to match services to specific needs. Likewise, reducing community involvement or forcing agencies to remain completely autonomous runs counter to the hub’s purpose of coordinated, client-centered referrals.